Last Updated: June 09, 2024
1. Returns Process
1.1. We want you to be completely satisfied with your purchase from Blue Ray Optic. If you’re not satisfied with your order for any reason, you may initiate a return within 30 days of receiving your product.
1.2. To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
2. Return Conditions
2.1. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by proof of purchase.
2.2. Returns that do not meet these conditions may not be accepted or may be subject to a restocking fee.
3. Refunds Process
3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. If your return is approved, we will process the refund to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card provider.
3.3. If your return is rejected due to not meeting the return conditions, we will notify you and provide you with the option to have the item returned to you at your expense.
4. Fees and Costs
4.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
4.2. Any original shipping costs paid at the time of purchase are non-refundable.
5. Product Requirements
5.1. Certain products may have specific return requirements or restrictions. These will be clearly outlined on the product page or provided to you at the time of purchase.
6. Contact Information
6.1. If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at [email protected] or write to us at the following address:
Blue Ray Optic CNZ